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Kirsty1984
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paid my mobile bill but still suspended

Can’t get in touch as still suspended even though bills been paid just want my services back 

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Very Insightful Person
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Message 2 of 6
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Re: paid my mobile bill but still suspended

if it is a pay monthly contract do you have an active DD. you will need to setup a DD if not

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Kirsty1984
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Message 3 of 6
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Re: paid my mobile bill but still suspended

Yea it’s pay monthly but can’t contact them can’t ring out off my phone

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Very Insightful Person
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Message 4 of 6
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Re: paid my mobile bill but still suspended

you can call them from another phone or try the live chat

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Forum Team
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Re: paid my mobile bill but still suspended

Hi Kirsty1984, 

Thanks for your post and welcome to our community. 

I'm sorry that you're still unable to use the services after making a payment, I can appreciate you're keen to get this sorted. 

I'm keen to have a look and see what's going on, therefore I'll pop you a personal message and we'll take things from there. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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Kirsty1984
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Re: paid my mobile bill but still suspended

Great thank you 

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