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ordering a replacement sim online

I recently lost my phone and need a replacement sim but cant call the number, is there a way to order one online?

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Re: ordering a replacement sim online

Hi Roundboiryan, 

Thanks for your post and welcome to our community. 

Really sorry that you've lost your phone, I can appreciate you're keen to get a new SIM ordered. 

It's certainly something we can help with from here, I'll just need to access your account so I'll pop you a personal message and we'll take it from there. 

I look forward to hearing back from you soon. 

 

Emma_C - Forum Team
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Re: ordering a replacement sim online

My SIM has stopped working after coming back from abroad. While abroad I could get a signal but no roaming data even though it was set up to.

When I got back to UK I could not connect to any service. I have tried in another phone with the same result. I have tried a different SIM in my phone and it's ok.

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Re: ordering a replacement sim online

Good Morning Gnome88,

 

Thanks for your post and a warm welcome to our community forum!

 

Sorry to hear you've been having issues with your SIM card

 

Have you been able to check the APN settings on the SIM card? 

 

If you select Settings > Mobile Networks > Access Point Names

 

Then enter the details below, restart your phone. Data should then work again on the handset.

 

Internet APN
Name: WEB
APN: goto.virginmobile.uk
MCC: 234
MNC: 38
Authentication Type: CHAP
APN Protocol: IPv4
APN Roaming protocol: IPv4
Leave all other options blank/Not set

MMS APN.
Name: MMS
APN: goto.virginmobile.uk
MMSC: http://mms.virginmobile.co.uk:8002
MMS Proxy: 193.30.166.2
MMS Port: 8080
MCC: 234
MNC: 38
Authentication Type: CHAP
APN Type: mms
APN Protocol: IPv4
APN Roaming protocol: IPv4
Leave all other options blank/Not set

 

Kindest regards,

 

David_Bn

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Re: ordering a replacement sim online

I also need a replacement SIM, please can you order one for me?

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Re: ordering a replacement sim online

 

Hi Emma

My 'phone keeps losing its connection to the Virgin network.

Can you help me order a replacement SIM online please?

Thanks

Ian

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Re: ordering a replacement sim online

Is it possible to order a new sim card as I lost my phone and im dont know how to order a new one, kind regards 

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