ordered phone no update

[mxganevans]

I ordered a contract as a new customer one week ago, but have since not heard anything. My order has not been confirmed, i have not received a tracking number for my device, and I can not log into the account I made when i signed up for the contract. It seems pretty impossible to contact anyone online about this, and I do not have a phone currently so can't call.

[Matthew_ML]

Hey mxganevans, thank you for reaching out and warm welcome to the community, I am sorry to hear the order trouble.

I am going to send you a PM, so we can look into this in more details.

Please can you look out for the purple envelope. Thanks 

[mxganevans]

Hi, I've not received a PM yet, has it been sent?
Thanks