Virgin Media Community

[1764andrew]

Hi,

ive seen other posts about getting their mobile order parked, does it ever go through or are you best giving up and getting one from somewhere else ?

[Steven_L]

Hey @1764andrew and welcome to the community

Sorry to hear that your order has been parked, this is usually done while we perform further credit checks, have you heard anything back from the team since you last posted?

If not, I can look into this further for you, just let me know if you need me to do so.

Regards

Steven_L  

[1764andrew]

Hi Steve i havent heard anything back so ive assumed i didnt pass the credit check.

[Steven_L]

Hey Andrew,

I have been able to find your order from the details that you provided and I can put this through now to move onto the next stage of the order.

Would you like me to move this in for you right now?

Regards

Steven_L

[1764andrew]

yes please

[Natalie_L]

Hi 1764andrew, 

Thanks for getting back to us. 

We have gone ahead and resumed the order from our side and you should receive an update from the team with the next few days. 

Please let us know if this is not the case. 

Thanks