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order parked help

Good evening i am currently a virgin broadband customer and have been for roughly a year. I have now applied for a virgin mobile but my order is parked. Could someone please tell me whats going on?

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Re: order parked help

Hello alexk89, 

Welcome to our community forum page, it's great to have you on board. 

I'm sorry that your mobile order has been parked and I have now sent you a private message so we can get this checked out right away. 

You can access your private messages by clicking on the purple envelope located on the top right hand side of your screen. 

 

Regards, 


Dean C

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