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925
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oomph sim unable to log onto national lotto and sky super six on 4g

I can access when using wifi but not 4g any ideas?

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Serena_C
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Re: oomph sim unable to log onto national lotto and sky super six on 4g

Hi @925


Welcome to our Community Help Forum 🙂


Thank you for making this post regarding being unable to log onto National Lotto and Super Sky Six using data, this is most likely due to the parental settings on your mobile. To help us protect customers who are under 18, we  restrict access to sites containing adult material such as gambling sites.


Follow the instructions from the above link to change them and see if you can get access:


https://www.virginmedia.com/help/parental-controls-for-mobile

 

Kind regards,

Serena

 

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925
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Re: oomph sim unable to log onto national lotto and sky super six on 4g

Hi tried that but the Virgin Mobile app doesn’t recognise me and when I try to register it won’t accept me either.

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Serena_C
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Re: oomph sim unable to log onto national lotto and sky super six on 4g

Thanks for getting back to me @925

 

I'm sorry to hear you're having issues using the Virgin Mobile app as well. Are you able to provide screenshots on here of what happens when you try to register / log in on it? (Please remember to block out any personal details on the screenshots like your number first)

 

Kind regards,

Serena

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925
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Re: oomph sim unable to log onto national lotto and sky super six on 4g

0E7AE0FA-1187-43C2-A050-91C5FB1F9217.png

 removed email address and password is correct 

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Serena_C
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Re: oomph sim unable to log onto national lotto and sky super six on 4g

Thanks for the screenshot @925

 

Are you already registered for a Virgin Mobile account? What error message appears when you try to register for a Virgin Mobile account?

 

Kind regards,

Serena

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925
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Re: oomph sim unable to log onto national lotto and sky super six on 4g

No I’m not registered and when you try to you are sent an authentication code but it doesn’t work. Message says unable to register 

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Corey_C
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Re: oomph sim unable to log onto national lotto and sky super six on 4g

Thanks for your reply, 925.  I've sent you a private message to confirm your mobile account details.

 

Cheers,

Corey C

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