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aants
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oomph bundle

have recently gone to the virgin mobile and ported my number over all ok

but when i try to access the mobile account it says password incorrect it says i should have been given one when i swapped over but  i dont remember ever being given one

have tried ringing but due to my work hours its difficult to get through

anyone help?

Thanks Ant

 

 

 

 

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Alex_RM
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Re: oomph bundle

Hi Ant,

 

Thanks for posting, and sorry to hear you're having some trouble accessing your mobile account.

 

Can you confirm that you have registered an online account for mobile previously?

 

Alex_Rm

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aants
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Re: oomph bundle

Hi Alex

i have never set one up before  i have only ever had the main accoun

Kind Regards

Anthony

 

 

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Alex_RM
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Re: oomph bundle

Thanks Anthony 🙂

 

If you can please register for an online mobile account first, you'll then be able to sign in.

 

Alex_Rm

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aants
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Re: oomph bundle

Hi Alex

when i try to create an account i put my number in and it asks me for a password

this is where the issue lies as i have not been issued with a password for this so currently cant set one up

Kind Regards

Anthony

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Alex_RM
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Re: oomph bundle

It should the same as your media one if you can please try that 🙂

 

Alex_Rm

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aants
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Re: oomph bundle

Hi Alex

tried that  still no good

regards

Anthony

 

 

 

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Alex_RM
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Re: oomph bundle

Sorry there's still an issue Anthony,

 

Can you confirm that you're able to sign into your media account online?

 

Alex_Rm

aants
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Re: oomph bundle

Hi Alex

yes no problem at all

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Zoie_P
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Re: oomph bundle

Hi Aants, 

Sorry to hear this, I can take a look for you and see if it needs an IT ticket, I will pop you over a PM and we can go from there

Zoie