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tyson010602
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note 10 plus temperature low

had my note 10 plus for just under a year now ,the phone has now come up with "charging stopped- you're phones temperature is to low charging will resume when the temperature returns to normal" has anyone had this before and if so what did you do , i havnt got insurance on it but still have over £800 left on it to pay as had it on 3 year contract , only way i can use it is to leave it plugged in and as soon as i take the charger out it dies, also cant install updates on it with it being stuck on 1%🙄

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Alex_RM
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Re: note 10 plus temperature low

Hi tyson010602,

 

Thanks for posting, and sorry to hear you're having some issues with your mobile.

 

Sounds like it could be a fault with the handset, you'd be able to book it in for repair our phone fix link here

 

Alex_Rm