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pommie
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not receiving texts

family member has a EE mobile and has been sending me messages but i am not receiving them on my virgin phone yet they are going to other people 

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ps2mint
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Re: not receiving texts

Do you have WiFi calling switched on? There’s a known issue that texts sent can take 12 hours to appear. Virgin fail to admit that they have an issue.

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Zak_M
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Re: not receiving texts

Good morning @pommie

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you are having some issues with receiving text messages. 

 

 

Please could you let me know, have you recently ported your number to us? What is the make and model of your handset? 

 

Kind regards,

Zak_M

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