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not received sim card

hi

i have just got a new contract for samsung s10, i ordered on friday and received today, but i did not receive a sim card, my question is how long does it usually take to receive a sim card?

cheers

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Re: not received sim card

Hi chrismcgory84, 

 

Welcome to our community forums! 

 

Can you confirm whether you upgraded an existing contract or taken out a brand new contract with us? 

 

If it's an upgrade you should be able to use your previous sim in your new handset. 

 

I appreciate it's been a couple of days since your post, if you still haven't managed to get this resolved let me know and I can send you a replacement sim card 🙂 

 

Many thanks, 

 

Hetty_R
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