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beckygooding123
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not received new sim card

My dad has been receiving texts on his virgin phone saying that his phone won't work in 8 days as he needs to insert the new sim card, however he hasn't actually received one. I called customer service for him and was cut off after over an hour on hold. I then tried the messenger service that you offer by text and it ended up saying it couldn't help and to please call. So I have just tried to call twice and it ends with being asked if I want to be sent a link and then just hangs up on me. Please can you tell me how I can actually speak to someone, I just want a new sim card sent out to my dad. He doesn't have interent access so I'm trying to sort all this out for him so that he doesn't lose his phone. Thanks 

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Emma_C
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Re: not received new sim card

Hi Beckygooding123, 

Thanks for your post and welcome to our community. 

Really sorry that your dad hasn't had one of the new SIM cards and the trouble you're having trying to sort out one. 

I can certainly help with this from here, I'll just need to grab some details for the account holder and we'll take it from there. 

 

Emma_C - Forum Team
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