Menu
Reply
eddiebear64
  • 1
  • 0
  • 0
Joining in
93 Views
Message 1 of 2
Flag for a moderator

not getting correct number when dialling

Both my and my son (both virgin media mobiles) are having trouble dialing my mum on her virgin home phone.

Sometimes it rings at hers but we hear nothing...and she hears nothing if she answers...it is ringing at her house. Other times we get totally random answers, yesterday a doctor's surgery...today Harlow Council! Our phones say they have dialed correctly. Other times it is ok. This has been happening for about a week now.

She is 82 and is worried people may not be able to get hold of her.

0 Kudos
Reply
Travis_M
  • 4.56K
  • 169
  • 335
Forum Team
Forum Team
77 Views
Message 2 of 2
Flag for a moderator

Re: not getting correct number when dialling

Hi @eddiebear64

 

Thanks for posting on our community forum!
 

Sorry to hear about this, I will drop you a private message now so we can investigate this for you. Please keep an eye on your inbox.

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply