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elapid
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not connected after new sim fitted. NO help from virgin

Followed instructions for putting in new sim. Did not get the message saying it was up and running. NO phone so had to borrow one. Only a virgin robot that orders you to get online. Already been everywhere online - USELESS. Chat is unmanned- USELESS. Contact us asks for an "area". News to me i had an "area". No mention of area on my account. Can't complete the box so NO email - USELESS. Only other option seems to be to send a snail mail. Meanwhile NO phone, NO contact, NOTHING. Trouble is I have two other phones with Virgin. TWO more lots of trouble and aggravation. VIRGIN are arrogant.

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Emma_C
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Message 2 of 24
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Re: not connected after new sim fitted. NO help from virgin

Hi Elapid, 

Thanks for your post and welcome to our community. 

Very sorry that you're having trouble with the new SIM, this isn't good. 

It's also disappointing you've had some trouble getting in touch with the team but I can assure you we can help from here. 

I'm going to pop you a personal message and grab some details and we'll get the ball rolling.

Emma_C - Forum Team
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elapid
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Message 3 of 24
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Re: not connected after new sim fitted. NO help from virgin

Thank you. It's about time someone at Virgin took notice. Are you another robot or are you human? There is an acute shortage of people at Virgin. I have been without a phone for 10 days now. Hope it is not another 10.

 

RM

Emma_C
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Message 4 of 24
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Re: not connected after new sim fitted. NO help from virgin

I can assure you I'm 100% human Elapid, 

If you can reply to the personal message I've sent you with the details I've asked for then I can start helping right away 🙂

Emma_C - Forum Team
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elapid
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Message 5 of 24
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Re: not connected after new sim fitted. NO help from virgin

Love to reply to your "personal message". Where do i find it????

 

I am proud owner of a KUDOS badge. WOW!  Another lot of total Virgin rubbish. Why not reconnect my phone instead?

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DJ_Shadow1966
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Message 6 of 24
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Re: not connected after new sim fitted. NO help from virgin

Hello

If you look at the top right of the page you will see a little envelope with a number next to it that is where the PM is, just click on it and you can reply.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Emma_C
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Message 7 of 24
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Re: not connected after new sim fitted. NO help from virgin

It was sent yesterday morning, you should have a purple envelope in the corner of your community page or an email to advise you've been sent a message and you can access it from there.

Emma_C - Forum Team
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elapid
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Message 8 of 24
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Re: not connected after new sim fitted. NO help from virgin

done
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elapid
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Message 9 of 24
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Re: not connected after new sim fitted. NO help from virgin

You have been helpful. Probably because you do not work for Virgin Media. Thank you for your interest.
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elapid
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Message 10 of 24
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Re: not connected after new sim fitted. NO help from virgin

So what is happening now?

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