Virgin Media Community

[1711586000]

i need to get into contact with someone from virgin media asap.

i spoke to someone earlier because i was having data connection issues with my current sim card and was told a new one would be with me in 3 working days. 

but my current sim card has just been shut down. I don’t have the new sim. i can’t make calls. i can’t use data. i can’t text message. help?!

[Lee_R]

Hi @1711586000 thanks for posting and welcome to our community.

I am sorry to hear you're currently unable to use your mobile service and have not received your new SIM.  I would like to take a closer look on your behalf.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R