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no new sim????

I've been receiving various texts - lots of advertising ones and a few about a new sim, saying I've got to put my new sim in otherwise service will cease? I've not received a sim, I have received a couple of letters about a new sim recently but to be honest ignored them as no new sim has been delivered? I didn't ask for a new sim?


Anyway now my service has stopped, I've been sending texts out all afternoon from my mobile and no one has received them, I'm at work and have tried to phone Virgin customer services, I did try also last night but gave up after over an hour of waiting and the continuous drone of the music, could someone from Virgin please contact me.


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