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no network

received a new sim card on Thursday, still not connecting to network, 

i haven't received the set up text messages, cannot make calls or send text messages. phone just displays emergency calls only.

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Message 2 of 13
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Re: no network

Not sure if you've tried to manually connect to another network and back to vm.

Below is the way to do this on Android phones, will be slightly different for iPhones.

Go into settings, connections, mobile networks and select network operators

Then select manually, and wait until the screen changes with a list of networks.

Select one of them, not virgin, and try to connect. It will fail as the SIM card isn't for that network. Then do the same procedure selecting virgin. If it then registers you might be fixed. If not, then the SIM card isn't provisioned at virgins end.

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Message 3 of 13
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Re: no network

hi, i tried that it failed, it didnt connect back to virgin 

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Re: no network

Ok, so either a faulty sim card, or virgin haven't activated it properly.

Hopefully a VM moderator will reply to assist, or you try your luck by calling in on another phone

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Re: no network

Hi Reitam,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issue with your Mobile. 

 

Can you confirm the handset you're using? And if this handset if from ourselves or a 3rd party?

 

Do you have the same issue in different area's?

 

^Martin

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Message 6 of 13
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Re: no network

Hello, I'm having issues with network signal. I've keeps dropping out. I tried swapping my SIM card into my son's phone and had the same issues. Also he is having the same issues which suggest it's not my SIM or my phone that's problematic.

Not sure if it's related but I keep getting the answerphone symbol show on the phone. However when I try to retrieve the message there are no messages.

Can you help?

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Message 7 of 13
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Re: no network

Hi Mrtin, 

This has now been sorted, I was able to call through to the helplines in the morning and my sim card was then activated for me. Thank you for your help. 

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Re: no network

I'm glad to hear this is sorted for you Reitam. 

 

^Martin

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Re: no network

Hi chadwick27,

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about the issues you're having. Is this issue happening in different area's? 

 

^Martin

 

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Message 10 of 13
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Re: no network

Hi Martin, yes it doesn't seem to matter where in the house I'm located the lack of network is the same.

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