Menu
Reply
pauli_bem
  • 2
  • 0
  • 0
Joining in
245 Views
Message 1 of 4
Flag for a moderator

no mobile service, no connection

Hey,

I have no mobile connection with my phone for quite some time now. My phone tries to connect but it doesn't work. Even trying to set the connection manually doesn't work.

I must add that I am in Germany. But up until recently that wasn't a problem.

In August 2020 I have received a new sim-card. Do I need a new one again?

Thanks for taking the time to look into that.

 

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 255
Forum Team (Retired)
Forum Team (Retired)
232 Views
Message 2 of 4
Flag for a moderator

Re: no mobile service, no connection

Hello @pauli_bem,

Welcome! Thanks for posting.

I am sorry that your mobile service is not working.

Have you turned your roaming on? 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
pauli_bem
  • 2
  • 0
  • 0
Joining in
221 Views
Message 3 of 4
Flag for a moderator

Re: no mobile service, no connection

Hayley_S, thanks for the reply.

Yes, roaming was/is turned on. I have tried calling 789 a while back but that wasn't possible anymore as well.

Since waiting for a reply I managed to find a solution for my problem. Which is a bitter one and not at all satisfying. My service has been shut down. And there is also no possibillity to get my refund back.

I must say virgin is lacking communication skills. Big. But, since it is also a big company it can just do as it pleases.

Sorry Haylay_S, I hope you know it has nothing to do with you. I was frustrated before and now I am kind of angry because of missing information and communication.

Is there a possibility to get my money back after my number has been shut down?

Thanks for answering.

 

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 255
Forum Team (Retired)
Forum Team (Retired)
212 Views
Message 4 of 4
Flag for a moderator

Re: no mobile service, no connection

Hello @pauli_bem,

I am sorry for everything.

I will send you a private message now, please look out for a plum envelope.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply