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no connection iphone 7 abroad

I have an iphone 7 which just won't work abroad.

I have set to roaming on and international call barring off.  I would mention that my account still thinks I have an old experia phone not iphone 7, could this be the problem

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Re: no connection iphone 7 abroad

 

Hi ilesy123 , 

 

Welcome to the Community 🙂 

 

Thank you for getting in touch regarding using your iPhone 7 whilst abroad. 

 

I am sorry to hear you have been unable to use your tariff whilst away. I would be happy to look in to this further for you.

 

Firstly, can you please confirm the following?

 

- Was roaming activated at least 24 hours before leaving the UK?

- What Country are you visiting at the moment or when the service hasn't worked?

- Have you tried manually searching for the network?

- Have you rebooted the phone since the issue started?

 

Let me know and I will be happy to help 🙂

 

Thanks, 

Nat
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Re: no connection iphone 7 abroad

Hi Natalie

Thanks for replying

Roaming was turned on last week

Currently in Zante, Greece and didn't work last month in Germany.  In fact it has never worked abroad

We have tried searching for a manual network and keep rebooting the phone but nothing seems to work

 

Regards

 

Steve Iles


@Natalie_L wrote:

 

Hi ilesy123 , 

 

Welcome to the Community 🙂 

 

Thank you for getting in touch regarding using your iPhone 7 whilst abroad. 

 

I am sorry to hear you have been unable to use your tariff whilst away. I would be happy to look in to this further for you.

 

Firstly, can you please confirm the following?

 

- Was roaming activated at least 24 hours before leaving the UK?

- What Country are you visiting at the moment or when the service hasn't worked?

- Have you tried manually searching for the network?

- Have you rebooted the phone since the issue started?

 

Let me know and I will be happy to help 🙂

 

Thanks, 


 

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Re: no connection iphone 7 abroad

Thank you for getting back in touch ilesy12. 


I would like to take a closer look in to your account to check whats going on if that's okay?

 

I am going to pop you over a private message to grab a few more details. This will appear in purple envelope on the top right of the page. 

 

Thanks 

Nat
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