New sims 'invalid'. Mine on Nokia 130 not valid on insertion, I can still use old sim for now. My partners on Nokia 215 worked for a week now Sim invalid, old sim doesn't work leaving her with no phone.
She is a carer. the phone is for work.
There seems to be a lot of this problem on the forum. Please advise urgently....
couldn't agree more, I have spent weeks trying to get this very simple problem sorted and am totally frustrated.
joining this forum today I can't believe the sheer number of posts with the same problem, makes me feel better in a way but also can't believe the amount of posts that go without response or answer from virgin. it's a shambles.
Similar problem. After inserting the new SIM I get the message "Insert correct SIM card" i.e. the new SIM does not work. Trying to make contact through the messaging service but I am not optimistic. This seems to be Virgin's way of saying that I will be cut off unless I buy a modern phone.
Like others, I have joined here to try and get answers. My wife and I have old Nokias which fulfill our needs. We're not Luddites as we use various financial sites via our PC - however several of these now use OTP security and without our mobiles we will have serious problems.
Locked Nokias are locked by software so the remote unlock codes VM send won't work on these phones. After much research I found that the only way to unlock these locked Nokias is to download new software into them - basically reprogramming the phone. . It's easier to get a new handset.
I’ve given up on any response from Virgin – and will also give up on their network when I’ve used up my pay-as-you-go funds. Nokia have been no help either as they no longer support the ‘old’ phones.
I’ve taken out a contract with another network for a Samsung Galaxy A41. This device takes 2 SIM cards and I have inserted the new Virgin SIM along with the new supplier’s SIM. I will use the new network for data and Virgin for voice and text then abandon Virgin when the funds run dry. Needless to say I won't be recommending Virgin to anyone.