3 weeks ago
Hello, my phone was stolen and i need a sim replacement. I'd like to keep my number as contracted.
Thanks in advance.
a week ago
Thanks for posting and welcome to the community. I am sorry to hear of the phone being stolen and also for the delayed reply.
I can see you've spoke to the team since posting and since ordered the new SIM, this will be with you in 3-5 working days
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"