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new sim

Can anybody tell me why i need a new sim? I was told I was being sent one after giving my details on line but never received it. Since then my phone won't work. As it's a pay as you go I've lost money. 

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Re: new sim

Because the old SIM cards are fully EE based and have to be removed from EE's systems prior to change of carrier.

You will need to request a replacement for the new type making sure they have your correct details

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