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RoseGrant
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new sim

I received a new sim, but could not make it work with my treasured clamshell  VM665 that I got from Virgin many years ago.

I tried everything suggested and could not get an unlock code. The screen just said "Network Key?" continually. The web site help pages were of no use at all. Finally I tried the automated voice help service. It seemed promising when it told me to enter the mobile's number for identification. Then came the final blow " We will send a text message to your number to tell you what to do next, Goodbye". Durr?

I'm flummoxed and my phone is dead with £18 of credit that I can't use! From reading other  posts on this subject I guess that my phone is probably 2G and is now obsolete. 

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Zak_M
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Re: new sim

Good Morning @RoseGrant 

 

A very warm welcome to the forums, thank you for taking the time to reach out to us. I am going to drop you a PM so that I can take a further look into this. 

 

Kind regards,

Zak_M

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