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me7
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new sim/pac/register online

I have just swapped to virgin and having a few problems. 

I signed up through carphone warehouse who sent me sim card and took pac code to swap number and cancelled o2. 

Then I got email from virgin that there's error with sim so sent me new one but you haven't swapped number. I have people going to call old number. 

I am trying your messaging but I need a password which I don't have or to give bank details which I'm not comfortable with. 

I then trying to create account and it asks for answer to a security question but there is no question so I cant answer. 

I just need my number swapping that was meant to be set up when I got card. 

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Lee_R
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Re: new sim/pac/register online

Hi me7 thanks for posting and welcome to our community.

I am sorry your number has not ported across to Virgin Mobile yet. I would like to take a closer look into this for you.  To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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