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new sim not recognised

I've been sent a new sim (unrequested it just turned up a couple of days ago and said I needed it due to network changes).

I've installed it as it says in the letter and now I've waited overnight for it to be recognised and it is still saying no sim in phone.

What do I do now? I've taken it in and out, restarted phone etc. 

If it makes any difference it is a htc desire s that I've been using with my old sim for 18 months and with other phones prior to that with no problem.

Please help as I work outside on my own and need to be able to use my phone for safety.

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Re: new sim not recognised

Hi there @HelenL1

 

Did you text the activation number from your old SIM first before swapping over? 

 

Cheers

Katie - Forum Team


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