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new sim not asking for pin

Joining in

I have received a new sim card but have not been asked to put in a pin code to activate it so it doesn't work.


Forum Team
Forum Team

Hi there @ap14 


Thank you so so much for your post and welcome to the community forums, it's great to have you here. 


We are so sorry that you are facing this issue with your new SIM but I'd be happy to take a look for you via a PM. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 


Forum Team
Forum Team

That's great and all passed. 


I can see the SIM is showing as active on our side, can I ask what exactly happens when you turn the phone on?