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new sim has killed my phone and nobody is bothered

the new sim has rendered my phone useless. it's not compatible. the customer service line refers me to the website which is no good. i am shielding and dependent on my phone.if anybody can tell me how to contact some one who can help please advise,thanks.

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Very Insightful Person
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Re: new sim has killed my phone and nobody is bothered

Hello

To be able to help we need to ask some questions

1) What phone are you using ?

2) Where was the phone purchased from as a lot of older phone would lock to the first SIM entered ?

3) When inserting the SIM do you get any error messages ?

Regards Mike

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Re: new sim has killed my phone and nobody is bothered

this part was sorted yesterday. the phone is an LG c360 and is incompatible with the new sim. what i am wanting is the refund of the £20 credit i have on the phone.

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Re: new sim has killed my phone and nobody is bothered

Hi stephen0691, 

 

Thank you for your post and welcome to the community. 

 

I'm sorry to hear about what happened with your handset and our SIM card. 

 

Has the refund been resolved for you?

 

^Martin

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