I inserted the new sim card into my samsung moble and got the message network code.Filled form i n and submitted.nothing heard from virgin media so rang by landline.After 50 minutes call taken by female called Grechele who after taking details of my mobile said I had been sent the wrong sim card,and she would request that I be sent another one which I would get in 10 days.(now passed). As my letter is dated 06/08/20 and I have heard nothing from virgin media I am concerned that my phone will be deactivated before I get another sim card
Sorry to hear that your new SIM replacement hasn't gone smoothly as expected. I've managed to find your details using the information we have on here and can see that you've spoken to an agent who has given you some codes. Can I ask whether you're able to use the new SIM in your Samsung mobile now? Do let us know if not so we can help.
I am still awaiting a reply to my 2 messages re the sim card that does not work - what is going on? Also if you are not going to help please refund the (Pay and you go money ) on my phone ASAP. Thanks. T W Brennan