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new sim card forgotten security q

I need a new sim card for my daughters phone but cant get passed the security question as its incorrect!!!

Is there an email address I can request a new sim card our address hasn't changed

Thanks

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Re: new sim card forgotten security q

Thank you for the post Quinny55.

 

If you're still having trouble we can pass alternative security through private message if you're the account holder and can then reset this for you.

 

I'll pop you over a private message now, if you still require help with this please respond by going to the purple envelope in the top right of your screen.

 

Thank you, Emily.

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