I have received a new sim card. I fitted it, switched on and the words "Subsidy pwd" appear. How do I proceed?
Thanks for posting and welcome to the community 🙂
I'm sorry to hear you're having some trouble with your new SIM card, this is odd. Can you please confirm the make and model of your handset?
Beth, thanks for your reply. The mobile is a Sony Ericsson J100i
Thanks for coming back to us acox
Can you tell me if you purchased the handset from Virgin Media or if this was purchased via a third party retailer?
It was purchased by a family member (some time ago now) and it was a third party retailer.
Thank you for coming back to us,
It would appear as though the new sim is not compatible with the handset,
Not a problem at all we can arrange to get a new handset sent out to you free of charge.
I am going to pop you a PM so that we can get some additional information.