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new sim card for pay as you go mobile

I have received a new sim card. I fitted it, switched on and the words "Subsidy pwd" appear. How do I proceed?

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Re: new sim card for pay as you go mobile

Hi acox, 

 

Thanks for posting and welcome to the community 🙂

 

I'm sorry to hear you're having some trouble with your new SIM card, this is odd. Can you please confirm the make and model of your handset?

 

Thanks,

 

Beth

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Re: new sim card for pay as you go mobile

Beth, thanks for your reply.  The mobile is a Sony Ericsson J100i

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Re: new sim card for pay as you go mobile

Thanks for coming back to us acox

 

Can you tell me if you purchased the handset from Virgin Media or if this was purchased via a third party retailer?

 

Kindest regards,

 

David_Bn

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Re: new sim card for pay as you go mobile

Hello David

It was purchased by a family member (some time ago now) and it was a third party retailer.

Regards

Alastair

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Re: new sim card for pay as you go mobile

Thank you for coming back to us, 

 

It would appear as though the new sim is not compatible with the handset, 

 

Not a problem at all we can arrange to get a new handset sent out to you free of charge. 

 

I am going to pop you a PM so that we can get some additional information. 

 

Kind regards,

Zak_M

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