new sim being sent to old address and my current one deactivated in 3 days

[VenkataR]

I have received a mess age saying i am being sent a new sim, but i think it has been sent to my old address, where i do not currently live.

My current sim is said to deactivate in 3 days so i need help urgently so that it can be sent to my current address

Please help

Thanks

[Akua_A]

Hi @VenkataR,

Welcome to our community forums and thank you for your first posts.

Sorry to hear your sim has been sent to the incorrect address. We can understand the frustration caused. I have sent you a private message to further look into this. Please look out for the purple envelope and provide a response when you can.

Thanks,