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suechapman
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new purple sim card my phone number not showing in the settings

hi

received the new purple sim card this morning so swopped it over from my old red one and everything seems to be working ok for now but when i go into my settings i t used to show my phone number in the list but now under the phone number part it just says UNKNOWN and when i tap on it there is no option to add my number in there 

has this happen to anyone else and how can it be rectified

sue 

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enlli
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Re: new purple sim card my phone number not showing in the settings

That happens a lot with modern SIM cards. I have a Vodafone and an O2 one in my phone and both are unknown. I think one on 3 was the same too.

I think it is because modern cards no longer carry it on the SIM. 

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suechapman
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Re: new purple sim card my phone number not showing in the settings

oh ok thank you for your reply
i just could not understand why it was showing in the settings with the red sim card but not now i have put the purple sim card in to my phone
good job i have my number saved into my contacts as im terrible when people ask for my number lol lol i used to just go into phone settings and get it from there but cant do that now as it doesnt show up there

do you work for virgin or are you just member of the public ?

thanks
sue
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enlli
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Re: new purple sim card my phone number not showing in the settings

Just a long term member of the Community.

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suechapman
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Re: new purple sim card my phone number not showing in the settings

ok thank you for your help anyway

also im presuming that the APN settings either dont change or they change automatically with the new purple sim or do you have do change them manually
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enlli
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Re: new purple sim card my phone number not showing in the settings

Technically automatic but if not you can find them here.

https://community.virginmedia.com/t5/Virgin-Mobile/New-Purple-Virgin-Mobile-SIM-and-need-the-APN-set...

Usually the combined ones are OK 

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