The new purple SIM card has not been received or has been misplaced. How can I order another one?
I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.
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Hi dragonfire45, thanks for getting in touch.
Sorry to hear you haven't received your SIM replacement. Please let us help get that sorted - just look out for my PM (the purple envelope) and get back to me from there.