Virgin Media Community

[davestreet1]

hi 

I traded up to a new phone yesterday and i can see that the order is on my account and the estimated delivery date but i have not had any emails with the new documents to sign for the new agreement. I have had the email regarding the trade up and returning my old mobile etc but no agreement to sign for the new phone is this unusual as when ive traded up before the new agreement email is usually been sent within a few minutes stating if its not signed within a certain period the order will be cancelled..... i really don't want this order cancelled as it is part of a birthday present for my wife on thursday help

[davestreet1]

All sorted now phoned virgin and they resent the agreement for me to sign happy days 

[Hayley_S]

Hello @davestreet1.

I happy to see that this is now resolved 🙂

Please do let us know if you need help in the future.

I hope you have a lovely day!

[davestreet1]

hi Hayley

it states my phone is estimated to be delivered tomorrow ie 16th august 21 could you give me any idea of times orders are dispatched for delivery only i still have not received an email yet to say that my order has been dispatched to yodel for delivery thank you for any help

[Jodi_S]

Hi davestreet1,

Thanks for coming back to us. Just checking to make sure you have received delivery of your new mobile phone?

Unfortunately I have checked remotely from our end, and did not see any tracking number from Yodel which is unusual?

Can you just confirm if you have received your package for us?

Kind regards Jodi. 

[davestreet1]

hi jodi

thank you for the reply i can confirm my order was delivered today as stated

kind regards

dave

[Tom_F]

That's great to hear Dave, thanks for the update.

Please don't hesitate to get back in touch if we can help with anything else.

Tom