Menu
Reply
davestreet1
  • 45
  • 0
  • 5
On our wavelength
431 Views
Message 1 of 7
Flag for a moderator

new phone contract

hi 

I traded up to a new phone yesterday and i can see that the order is on my account and the estimated delivery date but i have not had any emails with the new documents to sign for the new agreement. I have had the email regarding the trade up and returning my old mobile etc but no agreement to sign for the new phone is this unusual as when ive traded up before the new agreement email is usually been sent within a few minutes stating if its not signed within a certain period the order will be cancelled..... i really don't want this order cancelled as it is part of a birthday present for my wife on thursday help

0 Kudos
Reply
davestreet1
  • 45
  • 0
  • 5
On our wavelength
402 Views
Message 2 of 7
Flag for a moderator

Re: new phone contract

All sorted now phoned virgin and they resent the agreement for me to sign happy days 

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 253
Forum Team (Retired)
Forum Team (Retired)
356 Views
Message 3 of 7
Flag for a moderator

Re: new phone contract

Hello @davestreet1.

 

I happy to see that this is now resolved 🙂

 

Please do let us know if you need help in the future.

 

I hope you have a lovely day!

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
davestreet1
  • 45
  • 0
  • 5
On our wavelength
342 Views
Message 4 of 7
Flag for a moderator

Re: new phone contract

hi Hayley

it states my phone is estimated to be delivered tomorrow ie 16th august 21 could you give me any idea of times orders are dispatched for delivery only i still have not received an email yet to say that my order has been dispatched to yodel for delivery thank you for any help
0 Kudos
Reply
Jodi_S
  • 3.71K
  • 184
  • 388
Forum Team
Forum Team
323 Views
Message 5 of 7
Flag for a moderator

Re: new phone contract

Hi davestreet1,

 

Thanks for coming back to us. Just checking to make sure you have received delivery of your new mobile phone?

 

Unfortunately I have checked remotely from our end, and did not see any tracking number from Yodel which is unusual?

 

Can you just confirm if you have received your package for us?

 

Kind regards Jodi. 

0 Kudos
Reply
davestreet1
  • 45
  • 0
  • 5
On our wavelength
317 Views
Message 6 of 7
Flag for a moderator

Re: new phone contract

hi jodi

thank you for the reply i can confirm my order was delivered today as stated

kind regards

dave
0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 536
Forum Team (Retired)
Forum Team (Retired)
296 Views
Message 7 of 7
Flag for a moderator

Re: new phone contract

That's great to hear Dave, thanks for the update.

 

Please don't hesitate to get back in touch if we can help with anything else.

 

Tom 

0 Kudos
Reply