Hi, my husband swapped his iPhone 11 with my daughters Samsung S20+ and now has very poor connection to the Virgin network (and even sometimes to the connection to our wifi is poor). It is very temperamental - sometimes fine and mostly poor or no signal. Any ideas why this is happening? The Samsung is only a few months old and was working fine for my daughter (who is with Sky mobile)
Sorry to hear of the issues that you're currently having with your new mobile connecting to the network and mobile signal.
I have been able to locate your mobile account from your user profile on the forums and cannot see any problems with connection in your area at the moment. Has anything improved with your signal since then? Were both the phones purchased from Virgin Mobile?
Regarding your issues with WiFi, Is this a Virgin Media WiFi connection that you are using or a connection from another provider?
Hi, no the Samsung was my daughters on a sky pay monthly contract, but swapped as she prefers the iPhone. WiFi is with sky. Does something need done to the phone even though it is unlocked and the virgin sim works in it (well apart from this awful connection issue)
My husband and I are getting very poor virgin mobile data when at home, but my husband is still out work and he finds at times the signal drops drastically. It cuts off calls, breaks the connection with the audio bitty. So unhappy we moved to virgin media now as we have never had a bad signal like this with any other phone provider.
thanks for trying to help but feel this is just a case of virgin media not being good...