new i phone se new sim, but no service

[vinny2]

new i phone se and new sim from virgin, but no service

[John_GS]

Hi vinny2

Thanks for posting and welcome to the community.

Have you activated the new SIM? 

Best,

[vinny2]

hi john

when i first put the sim in i wasn't prompted to. i've tried since by going to mobile data and sim settings, then putting in 7890,

but still no service, only now when i switch the phone off and on it now says requires sim code, which i put in but still no service,

though i can access wi fi in house. sorry, but i'm useless with tech

[John_GS]

Thanks for coming back to us, vinny2

It sounds from what you've replied, the SIM isn't active. 

Please follow the SIM activation process and let me know how you get on 

Best,

[vinny2]

hi john

ive tried this. what happens is i switch  phone off then back on, enter pass code

for phone, then sim locked screen comes on so i enter 7890 click ok, but still get no service

in top corner. i tried switching flight mode on and off, but no joy.

[John_GS]

Thanks for coming back to me. As per the link I sent, it sounds like it's on the way through. It can take upto 24 hours but usually a lot quicker. 

Best,

[vinny2]

hi john

thanks for getting back to me. i hope so, but as i say, i've tried this yesterday. is there a number i can call, i'm going to buy a landline handset tommorow.

failing that i'm boxing it back up and sending it back and going to tesco.

[Kath_F]

Hi vinny2, 

Thanks for coming back to us on this one. 

We can attempt to activate the SIM from this end but will need to pass security with you first. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,
 

[Kath_F · Accepted solution]

Hi vinny2, 

Thanks for coming back to me on this and passing security. 

We have activated the SIM from this end for you so please reboot the handset and things should be working for you. 

Let us know here if you have any further issues. 

Thanks,

[vinny2]

thanks, seems to be working now