I have a non smart phone (samsung genio) which does me fine. I need my mobile, my wife is terminally ill and this is our lifeline. I have been forced to put in the new Virgin SIM and you can guess can't you, my phone no longer works - I imagine that this is because it is not a smart phone. I have tried every suggestion advised by Virgin as provided with the new SIM. As a last resort they advise to use old SIM but as they also advise the old SIM is deactivated when the new one is recognised. So here I am phoneless. Can anyone help me get my phone working and as supplementary questions, how can a firm as big as Virgin enforce a change on a customer when the change doesn't work on their phone ; and how ca they do it in the middle of a pandemic when you can't get in touch with Virgin to help with the problem. HELP !!
Thanks for coming back to us. Sorry to hear that you have not been contacted by our team, I will pop you over a private message to take some details from you and we can look in to this further for you.
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