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new customer - ooomph sim not received

Hi,

I ordered a full ooomph package from virgin media on 27th May. The broadband, TV and phone line set up was completed on 10th June. I am still waiting for my virgin mobile sim card. I have tried to register online or get help over the phone but that requires me to have a virgin mobile phone number, which i do not have. The pack was never received and yet I am already being billed and waiting patiently for the post has not really paid off. Please help!

Kind regards, Nim Tong

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Re: new customer - ooomph sim not received

Hi ntman1990, 

 

Thank you for your post. 

 

I am sorry to hear about this. Usually we would ask for more details as such before moving to private message but in this case, I don't think anything could be answered in which would help the situation. I will send you over a private message so I can look into this for you 🙂 

 

Cheers. 

Ryan_N - Forum Team
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Re: new customer - ooomph sim not received

Quick update for you! 

 

So no need to wait out the weekend now, as I have checked the account and it allowed me to do what I needed to. The great news is that all has gone through, the SIM will be with you now within 3-5 working days, it will come activated so no need to mess around. 

 

I hope this helps 🙂 

 

Cheers. 

Ryan_N - Forum Team
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Re: new customer - ooomph sim not received

Amazing thank you for your help and quick turn around!

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Re: new customer - ooomph sim not received

Thank you for the words, really appreciate it 🙂 Give me a shout when the SIM has arrived! 

 

Cheers. 

Ryan_N - Forum Team
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