Thanks very much for the swift response. The phone is a Samsung S5 that up until now worked perfectly. My son got a new phone and gave me it about 4 years ago but neither of us realised it was locked at all as the Virgin sim worked straight away, no hiccups. The sim only deal I have is around 8/10 years old and I pay £8.45 each month. Yesterday I was on the phone to 789 and they activated the new sim but neither sim will now work. I was hoping the 10 day period would give me time to sorted but unfortunately it seems like I've been locked out as from today
Yes the customer service lady suggested I buy a new phone but to be honest this one is fine for what I need it for. I'll look into a fresh sim from another supplier, Asda, Plusnet etc. It just seems to me that Virgin were supplying petrol for my petrol car but are now supplying diesel and expect me to change car to use their new fuel. I don't have access to another phone at the moment and can't use the one I have to contact them. Would you know if I can cancel my sim contract via email?
Yes I've got access to my Virgin account but I can't text for a PAC or STAC as they've locked me out of service and my phone no longer works at all.
I'm a little bit disappointed as they said I had 10 days to sort this issue out but now I'm left with no other option but registering with a new supplier, Asda, Plusnet etc so I can call Virgin to cancel my contract.
I can get the PAC or STAC online thanks. It's such a shame I'll be charged for a months service that I can't use but I suppose I'll just have to put it down to experience and move on. Thanks for all your help. Cheers, Frank.
Yep, I've done that thanks. The PAC/ STAC appears on the screen when requested. It's just a case of swapping over to another supplier or trying to see if the handset can be unlocked. My son doesn't remember ever having an EE account so I'm not sure if we can go down that route. He originally bought it thinking it wasn't locked to any provider but that appears not to have been the case. I'll try and borrow one of the neighbours phones tomorrow so I can give him a ring and find out what I can do. Thanks again, Frank.