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docjohnoscar
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new SIM card

I've been using my Nokia 1100 for many years now quite happily. For some reason, I got a new SIM card in the post today. Anyway, I inserted it and got a message "SIM card not valid" on an otherwise blank screen. (Yes, the phone is fully charged and has plenty of credit!) I waited the 10 minutes as asked in the letter.and nothing happened. There was no request to type in any unlock code. So I've reinserted the original SIM card and everything is the way it was before.

If they've sent me an invalid card, how do I get them to send me the correct one? (There doesn't seem to be anyway to email Virgin Media about this).

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enlli
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Re: new SIM card

Your Nokia is probably Network Locked. Did the letter or the red card show an unblocking key. It's 15 digits long with that model

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docjohnoscar
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Re: new SIM card

Well, the letter gave a 15 digit unlock code. I typed that in, even though the phone didn't ask me to, and the screen refreshed with the same SIM invalid message!

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Martin_N
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Re: new SIM card

Hi docjohnoscar,

 

Thank you for your post and welcome to the community, 

 

I'm very sorry to hear about the issue you're having with this. 

 

Can you confirm how many times you have attempted to enter this?

 

^Martin

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enlli
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Re: new SIM card

You can't put the number straight in. This is the process 

Remove SIM card
Type in #pw+CODE+7#.
If +7# does not work use +1#

1. To show p in the phones display - just press * three times within two seconds.

2. To show w in the phones display - just press * four times within two seconds.

3. To show + in the phones display - just press * twice within two seconds.

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docjohnoscar
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Re: new SIM card

I've done that. I got "code error" whether I used +7# or +1#. Then the screen cleared to say "insert sim". I inserted, switched on, and it still says "insert sim"..

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docjohnoscar
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Re: new SIM card

DOES ANYBODY FROM VIRGIN MEDIA ACTUALLY READ THIS FORUM?

I tried phoning them but after enduring 15 minutes of ghastly screeching pop music on their answer machine, I gave up.

To repeat my problem, I did the recommended unlocking procedure on my Nokia 1100 with the + p w # symbols and unlock code from their letter and I got "code error",  then "please insert SIM". So I've returned to my old SIM. Now I'm getting Virgin Media texts saying please install your new SIM. I've tried texting back that it doesn't work but there's no.source phone number to send my text to!!!

I can only assume they are so desperate for money that they want to steal my £50 phone credit and drive me into the arms of another provider.

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David_Bn
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Re: new SIM card

Good Afternoon docjohnoscar

 

Thanks for your post on our Community Forums and I'm terribly sorry for the time it's taken to respond.

 

Have you been able to resolve this issue since your most recent update?

 

Kindest regards,

 

David_Bn

 

 

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docjohnoscar
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Re: new SIM card

No.
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David_Bn
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Re: new SIM card

Sorry to hear this

 

Let's see what we can do for you

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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