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den9
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new SIM -bringing over old number from 02, Virgin account now says processed -what next?

on ‎26-01-2021 12:50

My account says the number has been transferred and processed, however my phone still says SIM not supported. 'The SIM card you currently have installed in this iphone is from a network provider that is not supported under the activation policy currently assigned to the activation server.'

Is there a problem/issue I haven't understood or do I still have to wait even if my account says 'success! your number has been transferred'?

Thank you.

 

 

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enlli
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Re: new SIM -bringing over old number from 02, Virgin account now says processed -what next?

on ‎26-01-2021 16:28

This sounds like your iPhone is network locked. If it is an older model it would have locked to the first SIM inserted which I would assume is O2.

You would need to contact them as they are the only ones who can have it released from their network 

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