Like many others I have new SIMs for the 3 phones on my VM account. Two phones are fine and work with the new SIMs but the 3rd is an old Nokia and the SIM doesn't work even when entering the unlock code (why is this in such faint numbers on the red card - ridiculous). PAC request fails with the very irritating 'oops' message.
Is my only option to ditch the phone and buy a new one? I would like to keep my old number hence the PAC request.
I don't think the faintly-printed number on the SIM card is the one you need to unlock the phone if it is network-locked. The number on the card is the 8-digit PUK which is used to unblock the SIM after entering the wrong PIN several times.
The network unlock code would have been contained in the letter sent by VM. VM may be able to supply an unlock code if one wasn't included in the letter, but it seems that unlocking old phones is rather hit-or-miss.
You only need a PAC code if moving from Virgin to another network. In principle, you should be able to put the third SIM into a new network-unlocked phone and it should 'just work' with your old number
Some people have managed to get VM to supply a replacement basic phone free of charge, so that's an option too