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network lock control key

Virgin customer support have given me an 8 , 8 numeric code (nnnnnnnn,nnnnnnnn) to unlock the phone from the network and it says unsuccessful.  How should this code be input as you can only input numbers, '# 'and '*'?

The phone is a Samsung Galaxy Ace Plus and the message is "Enter Network Lock Control Key".

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Re: network lock control key

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Re: network lock control key

Two 8 digit codes. Sounds like you need the first one

Follow these instructions

https://www.mobifreedom.net/unlocking-instructions-for-samsung-galaxy_ace_plus

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