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'my account' mobile account login FAILURE

I want to switch to ebilling for my Virgin Media Mobile pay monthly account.

I have forgotten 'My Account' login details to access my account online.

I have repeatedly tried to reset my login details.

I have received a code to my mobile. Used that code to request a reset email.

When I immediately click on the link in the reset email, I receive a message saying that the link has expired as it is only valid for 24 hours.

I have tried this process three times, each time receiving a new code, and then a new email, but each time receive the expired link message.

I have tried to use the 'text message' service but it's a joke, after going through security and explaining the issue to a bot, who put me through to an agent who went through security, explaining everything again, then the agent transferred me to the 'correct team', and now.. nothing..

I know it's a difficult time, I am trying to sort it out myself but the systems in place do not work, any help would be appreciated.

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Re: 'my account' mobile account login FAILURE

Hi there adum_n

Thank you for your first post and welcome to forums. I can certainly help you with this. I will pop you over a private message asking for some details please keep an eye out for the purple envelope 🙂

Thanks

Zoie

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