I want to switch to ebilling for my Virgin Media Mobile pay monthly account.
I have forgotten 'My Account' login details to access my account online.
I have repeatedly tried to reset my login details.
I have received a code to my mobile. Used that code to request a reset email.
When I immediately click on the link in the reset email, I receive a message saying that the link has expired as it is only valid for 24 hours.
I have tried this process three times, each time receiving a new code, and then a new email, but each time receive the expired link message.
I have tried to use the 'text message' service but it's a joke, after going through security and explaining the issue to a bot, who put me through to an agent who went through security, explaining everything again, then the agent transferred me to the 'correct team', and now.. nothing..
I know it's a difficult time, I am trying to sort it out myself but the systems in place do not work, any help would be appreciated.