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jones5n
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my account login

Hi guys,

having some issues logging into my account. does anyone have any ideas? (please see screenshot below) obviously I would like to avoid calling in if possible! thanks

Screenshot 2020-09-13 at 19.54.32.png

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Beth_G
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Re: my account login

Hi jones5n

 

Welcome to the community forums! Thanks so much for posting, however apologies for our delayed response.

 

I'm sorry to see you're having some difficulties accessing your mobile account. Have you been able to get any help with this since posting?

 

If not, can you please tell me if you are a new Virgin Mobile customer, or if you have had the account for some time?

 

Thanks,

 

Beth

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jones5n
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Re: my account login

Hi Beth,

no help at all despite numerous calls and texts. Been a customer for 4 months or so now.

i wanted to access my account to add a second line but seriously considering renewing my sons contract with EE instead of switching. 

great network but awful customer service so far....

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jones5n
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Do you think this is something you could help with? So frustrating !


@Beth_G wrote:

Hi jones5n

 

Welcome to the community forums! Thanks so much for posting, however apologies for our delayed response.

 

I'm sorry to see you're having some difficulties accessing your mobile account. Have you been able to get any help with this since posting?

 

If not, can you please tell me if you are a new Virgin Mobile customer, or if you have had the account for some time?

 

Thanks,

 

Beth


 

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Steven_L
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Re: my account login

Hey jones5n,

 

Have you been able to access your account since you last posted?

 

 

 

Regards

Steven_L

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jones5n
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Re: my account login

Hi Steven....no joy unfortunately despite calls and texts....

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Steven_L
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Re: my account login

Hey jones5n,

 

I will drop over a private message so that we can find your account on our system, pass account security and get this issue looked into further for you.

 

Please look out for this message and we can get this looked into further for you.

 

Regards

Steven_L

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