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usmanhidayat
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mobile4G Data speed really slow and intermittent

Was on a rolling contract for the past few years, was really happy with the 4G speeds. Took a 2 year contract again about 4 weeks ago and now the Data speed is really slow and intermittent (unusable!). There are other mobile devices with virgin mobile in the house too. they are still absolutely fine! 

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enlli
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Re: mobile4G Data speed really slow and intermittent

Sounds like you have been transferred onto Vodafone. There have been some complaints about poor speeds after this happening. At this stage it is hard to say who is at fault. Virgin or Vodafone. However, I do know of one case where the Virgin customer has moved and had poor speeds where their partner with Vodafone direct is OK.

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Corey_C
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Re: mobile4G Data speed really slow and intermittent

Thanks for your post and reaching out to the Community Forums, usmanhidayat,

 

Sorry to hear that you are having speeds issues on your mobile. Can you confirm if you received the update for 5G and is your mobile showing connecting to Vodafone or EE in the network settings?

 

Cheers,

Corey C

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enlli
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Re: mobile4G Data speed really slow and intermittent

The only way to tell is do a network search.

If you are on Vodafone EE will be visible

If you are on EE  then Vodafone will appear.

 

 

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