Virgin Media Community

[AQuinn]

One of several asking why suddenly asked for voicemail PIN when not set one. In UK. 

[Matthew_ML]

Hey AQuinn, thank you reaching out and a warm welcome to the community. I am sorry to hear about the voicemail issues. We have a pin as a extra layer of security and this also helps you use your voicemail when over seas. 

Everyone will have a pin, do you need any help with yours or are just curious as of why? Thanks

[AQuinn]

You say everyone has a pin…never needed one before and no idea what it is. Did not need to set one before

[Matthew_ML]

Hey AQuinn, thanks for reaching back out.

This was a known issues we which have raised to the relevant team, so I am sorry about any stress this has caused.

If you would like I can reset the pin for you, this will resolve the issue? Thanks 

[AQuinn]

Yes please, that would be good

[Matthew_ML]

Hey AQuinn, thank you for getting back to me.

Okay that will be fine, I would need to send you a message to do this.

So please look out for the purple envelope. Thanks 

[Matthew_ML]

Hey @AQuinn, no problem its been a pleasure help you. 

I am glad we managed to get this resolved for you. 

If you ever need anything again you know where to find us. Thanks