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traveller3
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mobile signal problem in France

One of my sons' mobiles is not picking up a signal in France.  Had no luck getting any answers from Virgin - it is set to data roaming in settings, just not picking up networks in France and has not worked since our arrival.  Have tried all the tips online, nothing works.

All OK with other Virgin mobile phones in family, it is just his phone.  Any ideas please?

Thanks

 

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Emma_C
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Re: mobile signal problem in France

Hi Traveller3, 

Thanks for your post and welcome to our community. 

Very sorry to hear that your son is unable to use the services in France, this ins't good. 

 

We'll need to have a look at the account and see what's going on so I'll pop you a personal message and we'll take it from there 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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traveller3
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Re: mobile signal problem in France

Great to have this finally sorted by Emma on the forum team.

Definitely recommend this community as a means of getting through to Virgin - have wasted many hours trying to speak to someone via phone and different chats.

Solution was via the SIM toolkit app.

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