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mobile phone order

I placed an order for a mobile phone on Sunday and haven't had any response. I chose Virgin as I am with them anyway. Ive been on my account and it says its parked, whatever that means. 

I need to know if I am going to get it soon because if not I will go to another network as I need a phone asap.Has anybody else had the same problem and when was it sorted out

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Message 2 of 12
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Re: mobile phone order

Hi Pria1996,

Thanks for your post and welcome to our community. 

Really sorry your order has been parked, I can appreciate you're keen to know what's going on. 

I can appreciate you posted this on Thursday so it might have been resolved since, if not then please reply to the message I'm sending you now 🙂 

Emma_C - Forum Team
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Message 3 of 12
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Re: mobile phone order

hello im having the same issue, its just fustrating because i called and got put on hold for over an hour just to be told that call services are down. can you please DM me so we can resolve this.

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Re: mobile phone order

Sorry to hear this Nerkkz. 

I'll pop you a message now 🙂 

Emma_C - Forum Team
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Message 5 of 12
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Re: mobile phone order

i'm not sure if you messaged me yet but i don't see it 

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Message 6 of 12
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Re: mobile phone order

You should see a little purple envelope in the corner? 


:) 

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Message 7 of 12
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Re: mobile phone order

https://gyazo.com/1d0d97b51b35e60b82a668000fb8249f i see the envelope however i do not see any messages from you as seen in the screenshot

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Message 8 of 12
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Re: mobile phone order

That is odd, I can see it from here. 

Let me try again 🙂 

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Message 9 of 12
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Re: mobile phone order

yup i see it and replied, do u see it? just want to confirm 

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Message 10 of 12
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Re: mobile phone order

Yes, I will respond via personal message now to ensure all details are kept secure 🙂 

Emma_C - Forum Team
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