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mobile no calls or receive

yesterday and to day when i try to phone the wife number i don't get a ringing tone on my iphone its just dead sound and when someone try's to call me no ring tone,this is the same on my wife phone as well some time on hers it can take 3-5mins before she can get a ring tone calling me but i get no ringing sound on my end.yet again we phone virgin call centre and we did a hard reset on my phone but make no difference at all

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Re: mobile no calls or receive

Hi Bulldog, 

Very sorry for the delay in replying, we have been busier than usual. 

Due to the delay can I ask if you're still having issues now? 

If so then can you try the SIM in another phone? 

What does the signal look like on the handset?

Keep us posted. 

Emma_C - Forum Team
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