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mobile network state disconnected

Hi

Samsung Galaxy Tab S2

mobile network state disconnected

Have switched off and on many times

removed sim card and put back in

sim card status

network Virgin, signal strength -85 dBm 14 asu, mobile network type HSPA, service state In Service, Roaming Not roaming (under mobile networks in settings Data roaming switch is on), Mobile network state Disconnected

Any help please

Regards

Clay

 

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Re: mobile network state disconnected

Hi clayrisk,

 

Thanks for posting.

 

Sorry that you're getting an error message on your handset stating 'mobile network state disconnected'. I can appreciate that you're keen to get this resolved.


Does this happen in one particular area or everywhere that you go?

 

Is this just affecting calls/texts? How is your Mobile data connection?

 

Can you try toggling between 2G/3G to see if that helps?

 

Are you able to test the SIM in another handset to see if the issue persists? 

 

Let us know and we can help further.

 

Thanks

 

Melissa 

 

 

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